Frequently Asked Questions

Question mark on frequently asked questions page

Our frequently asked questions page is one of our most visited pages.

That’s because it is natural to have some concerns or hesitancies when you first begin thinking (and researching) potential therapists and counselors.

That’s ok…Most people feel a little anxious when they first consider therapy.

At Chrysalis Connections, we understand these normal reluctances and do everything possible to make your first visit as simple, enjoyable and reassuring as possible.

Below we’ve listed a few of the most frequently asked questions our clients have asked.

We hope the answers we have provided will help you make the decision to schedule your first appointment.

If you have a question that is not addressed in this section, please feel free to contact the main office directly at:


1. What should I expect from therapy?


Therapy is a collaborative process between you and your therapist. It is a professional relationship designed to help you resolve any troubling relational, emotional, behavioral and/or spiritual issues that are keeping you from living the rich, fulfilling and satisfying life you desire. Our goal is to validate, support, encourage, empower and come alongside you on your journey to a whole and happy life.

2. How long is each therapy session?

Therapy sessions are 60 minutes in length. Extended therapy sessions of 90 minutes or more are made available at the therapist’s discretion.

3. Is the therapy session confidential?

Confidentiality is a primary concern. Rest assured that every precaution is taken to make sure your therapy session is private and confidential. All records are maintained in a double lock system. All electronics are password protected and HIPPA compliant.

As a private pay practitioner, your file or protected information will never be released to a third party without your written consent. Your therapist will protect your identity to the best of her/his ability. In short, what you say in therapy, will stay in therapy.

Our primary goal is maintaining the safety of all parties.

* Limits to Confidentiality as delineated by the state of Indiana. Confidentiality must be breached in the following situations.

  • If the Therapist suspects that the client/patient is in danger or the client is in danger of harming himself/herself.
  • If the Therapist suspects that the client/patient may harm someone else.
  • If the Therapist suspects or learns that a child or older adult is in danger.
4. What kinds of counseling services do you provide?

We offer a wide array of counseling services including, private individual, couple, marriage and family therapies. We also make available several classes and group therapy programs.

5. How can I get therapy or counseling for a family member or friend?

While we certainly understand the concern you have for your loved one or friend, therapy is a very personal undertaking and best initiated by the individual who will be participating in the therapy.

However, we welcome referrals and encourage you to research the web site for additional information about how therapy can enhance one’s relational, emotional, behavioral and spiritual growth process.

6. What if I schedule an appointment and then need to cancel?

The center maintains a 24 hour cancelation policy. Should an emergency arise, please contact the office directly to cancel. Non-emergency cancelations and “no shows” will be charged accordingly. Appointments that fall within the 24 hour cancelation period cannot be canceled online.

7. What if I want to attend couples therapy but my partner doesn’t want to attend?

Please feel free to go ahead and set an appointment. While we always encourage and hope both partners will be open and willing to attend therapy together, couples often benefit from “Solo” therapy by one partner.

8. Can I bring other people to my therapy session?

Absolutely! It is your session. For most marriage and family therapists, a room full of people is a dream come true! Plus we love working with all types of relational configurations. The more the merrier!

9. What is your training?

All of our team members are master level therapists who are licensed in the state of Indiana as either a Licensed Marriage and Family Therapist (LMFT), Licensed Marriage and Family Therapist Associate (LMFTA) or are post-graduate therapists preparing for the Association of Marital and Family Therapy Regulatory Board (AMFTRB) MFT national examination.

Some team members carry additional credentials such as state licensure as a Licensed Addiction Counselor (LAC), Certified Recovery Specialist (CRS), Community Health Worker (CHW), EMDR Clinician, PREPARE/ENRICH Facilitator, or other credentialing/training/specializations.  Please visit the personal information page of each individual team member to learn more about the specific credentials and training they have received.

10. Where are you located?

We are located in the historic Academy at Lockerbie building which is nestled between the Mass Ave and Lockerby square area in downtown Indianapolis, Indiana. Our address is 429 E. Vermont St., Suites208 and 306, Indianapolis, IN 46202.

11. What are your hours? Do you have evening and weekend appointments available?

The Counseling Center is open

Monday through Friday 10:00 a.m. – 8:00 p.m.

Saturday 9:00 a.m. – 12:00 p.m.

12. Do you provide online counseling/coaching or e-therapy services?

Yes, virtual counseling, mediation and coaching services are now available.  Please visit our online scheduler for dates and times or call the office at 317-760-0604.

13. What are your fees?


A new client consultation appointment is $110 for a private, 60 minute session. Fees for other services vary per clinician.  Please check our online scheduler for current rates/fees.

Rates and fees are negotiated individually by the clinician, please check with your therapist or mediator to see if a rate adjustment is possible.  You can see list of our most common fee structure by visiting our Products & Pricing page.

Rates for classes and group therapy programs can be obtained by calling the main office at 317.760.0604


14. Do you take insurance for reimbursement?


The counseling center operates as a private pay practice. While we understand the desire to use health insurance plans to pay for therapy, insurance companies operate on a medical necessity model and generally do not recognize relational, couple, marriage and family therapy as medical problems.

In order to use your medical insurance, you would have to meet the criteria for a mental disorder as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) which then becomes a part of your medical record. While you may be able to find a provider willing to assign a psychiatric diagnosis in order to receive reimbursement from an insurance company, it is not the policy of Chrysalis Connections, LLC to give a diagnostic impression for the purposes of reimbursement.

Since our primary goal is to help you achieve relational, emotional, behavioral and spiritual wholeness, we offer therapy that is non-pathologizing, collaborative and spiritually sensitive, not potentially harmful due to the assigning of a mental disorder diagnosis. For more information on our policies concerning, fee, insurance and payments visit our Payment Policies page.  To learn more about medical necessity visit our Medical Necessity page.

15. Where can I find out more?

If you have additional questions or wish to learn more about the services offered at Chrysalis Connections Counseling and Family Relationship Center, please call the main office directly at 317.760.0604.

16. How do I get started?

That’s easy!  Just click here to be taken to our online scheduler.

Schedule Online

Or…call the main office at:  317.760.0604

What if I still have questions?

If you didn’t find the answer to your questions, or have ideas about topics we could add to our frequently asked questions page, contact us directly at: 317.760.0604.

We want to hear from you!

Schedule Your Appointment Today!

Don’t spend another day feeling disconnected, misunderstood or rejected.

Call today and begin your journey to more harmonious and happy relationships.