Payment PoliciesPayment Policies Including Cancelation Policy, Payment Options and Insurance
Late arrivals: We understand that circumstances can cause you to run late for your appointment. However, we must also respect the time of clients scheduled after you. If you arrive late for your appointment, your appointment will be shortened by the amount of time you were late so that other clients are not inconvenienced.
Appointments convened after the designated appointment time will conclude at the end of the reserved time slot.
Late cancels or missed appointments: Regular appointments are important to your progress. In addition, the counseling center cannot fill vacated appointment times if there has been an brief notice to cancel. If you do not come to your scheduled therapy appointment and you have not given notification at least 24 hours in advance, you will be subject to a late cancelation fee the equivalent of the agreed upon fee for the missed session.
Payment is due at the time of each session. Cash, Check, Debit Cards, HSA’s and FSA’s are all accepted forms of payment. Please check with your therapist about optional pre-payment options.
Checks that are returned for insufficient funds will be subjects to a $30 charge. Upon the occurrence of a returned check, the client will be converted to a cash or credit card payment arraignment.
Forms of Payment
Visa, MasterCard, Discover, American Express and other credit and/or debit cards can be used for payment for services. Checks should be made out to Chrysalis Connections, LLC. The center does not maintain a cash drawer and cannot make change for overpayment. Overpayments can be placed on the client’s account as credit for future sessions.
Chrysalis Connections, LLC is a Private Pay Provider. Neither the center nor our therapists are paneled with any insurance or third party payers. Upon request, clients will be provide with a receipt for services rendered.
Private Pay offered several benefits including:
- Increased confidentiality and privacy. Your information will never be released to a third-party.
- Unlimited number of sessions. You will not have to worry about being denied or assigned a limited number of sessions.
- No permanent mental health diagnosis to interfere with your ability to buy life insurance or put your career at risk.
- You can work with the therapist of your choice.
- You can use your annual pre-tax dollars to pay for treatment (FSAs & HSAs).
- Treatment for relational issues without being pathologized, labeled or diagnosed.
The Counseling Center is open:
Monday thru Friday 10:00 a.m. – 8:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Most new appointments can be scheduled within 48 hours. Call the center directly at 317-760-0604
Chrysalis Connections Counseling and Family Leadership Center is located at 429 E. Vermont St., Suite 208/306, Indianapolis, IN 46202
Directions and detailed information about the center can be found on the Office Locations Page.
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